Before trying anything else the most likely issue is that there is a problem with your WiFi connection. Please check your phone settings to establish you are still connected to the local WiFi.

If you do not have WiFi access please reconnect to the local network and try again.

If you are connected to the WiFi and it still fails to connect it may be a compatibility issue. Remove the existing version of the App altogether and then reload it from the App store. Once you do this you will need to reconnect the application. This reboots the system and should rectify the problem.

If you have further issues please contact Customer Services.