My phone does not work with the App or connect to the device at all. What do I do next?

The most likely issue is compatability. Please check your phone has the latest operating system and you have the most recent version of the App downloaded. The device works with IOS version 9.3.5 and above or Android version 4.3 and above. Before you download an updated version of the APP make sure you first open the old version on your phone, logout and delete it from your phone.


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